Shipping Policy

Thank you for shopping with VITANOVAS. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping, and delivery.

Order Processing

All orders are processed within 1 to 3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are as follows:

Domestic Orders: 3 to 7 business days

International Orders: 7 to 21 business days

Please note that delivery estimates are provided as a guide and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your location, selected shipping method, and order size.

From time to time, VITANOVAS may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor your shipment's progress.

Please allow up to 48 hours for tracking information to become available after shipment.

International Shipping

We proudly serve customers in many countries around the world.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These charges are not included in the product price or shipping cost.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including weather conditions, carrier disruptions, customs clearance procedures, or peak shipping periods.

VITANOVAS is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and an order cannot be delivered, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

VITANOVAS
Email: support@vitanovas.com
Customer Support: Available through our Contact Us page

We appreciate your trust in VITANOVAS and look forward to supporting your wellness journey.